IT support is important whatever the size of your business. Small companies often cannot justify employing an IT expert and this often causes issues when systems need updates, security patches are issued or they experience IT problems. In medicum sized companies the IT team are often under utlised not providing good value for the investment.
An IT support contract with Genesis solves both these issues, offering resources to proactively monitor your systems, solving problems before they impact your business and providing essential support to update and maintain equipment.
You have a team of skilled engineers ready to respond when you encounter a problem, a team that already knows your network infrastructure, what hardware you have and how it is used will allow for a much faster fault resolution.
Managing an IT server in-house is a steep learning curve. A server is a crucial component of any growing business IT infrastructure providing a central location for file storage and managing user profiles and access policies. Even with the growth of cloud-based technologies, a server remains at the centre of most businesses and these require ongoing maintenance and support.
Our support teams manage the rollout and support of all the IT hardware, network infrastructure and associated IT equipment across your business to ensure your team have the tools at hand to be effective in the modern workplace. From expert procurement advice through to component support, repair and upgrade our team are on hand to ensure your systems stay up and running.
Software is becoming ever more complex be it packaged solutions or cloud based technologies. It is easy to inadvertently disable menus or change settings and talking to an expert can resolve these problems in minutes rather than hours of online troubleshooting.
Our team can help setup and manage your mobile devices to synchronise with your office and online storage platforms, allowing you to work seamlessly across a range of devices from desktop or laptop to tablet and smartphone.
